Refund & Returns Policy | Motsebone Security and Electrical

Hassle-Free Returns and Refunds – Customer Satisfaction Guaranteed

At Motsebone Security and Electrical, we value your trust and satisfaction. Our goal is to provide top-quality electrical, solar, and security products that meet your expectations. If for any reason you are not completely satisfied with your purchase, our Refund and Returns Policy ensures a fair and transparent process.

1. Eligibility for Refunds and Returns

You may be eligible for a refund or exchange if:

  • The product is defective, faulty, or damaged upon delivery.
  • You received the wrong product or quantity.
  • The product is unused, in its original packaging, and returned within the specified timeframe.

Please note: Products that are correctly supplied, custom-built, special orders, or installed on-site may not qualify for a refund.

2. Return & Refund Period

To qualify for a refund or exchange, you must notify us within 7 days of receiving your product.

To start the process, contact our support team at:


Email: info@securityandelectrical.co.za

Phone/WhatsApp: 011 568 8333 / 072 818 1061

Please include:

  • Your order or invoice number
  • Proof of purchase
  • A brief description of the issue (and photos, if applicable)

3. Inspection and Approval Process

Once your request is received, our team will:

  1. Inspect the returned product or verify the reported issue.
  2. Approve the refund or exchange if the product meets our policy criteria.
  3. Process your refund within 5–10 business days after approval.

Refunds will be issued to your original method of payment (credit card, EFT, or cash payment).

4. Non-Refundable Items

Some products and services cannot be refunded, including:

  • Items damaged due to misuse, improper installation, or neglect.
  • Products correctly supplied, purchased on sale, promotion, or clearance (unless defective).
  • Installation, maintenance, or repair services already completed on-site.
  • Custom-ordered or modified equipment.

5. Exchanges

If you received the wrong item or a defective product, you may request an exchange instead of a refund.
We will replace the item as soon as possible, subject to stock availability.

6. Shipping and Return Costs

  • Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong or faulty item).
  • In cases of product defects or delivery mistakes, Motsebone Security and Electrical will cover all shipping fees associated with the return or replacement.

7. Services and Installations

Refunds do not apply to services that have already been rendered, including:

  • Electrical, Pumps, and Aircons installations
  • Security system installations (CCTV, Alarms, Intercoms & Doorbell, Gagrage Doors & Motors, Gate motors)
  • Solar system installations and wiring
  • Fault-finding and call-out services

If a service issue arises, our team will investigate and offer a repair, adjustment, or service credit where applicable.

8. Contact Us

If you have any questions or need assistance with your return or refund, please contact our friendly team:

Motsebone Security and Electrical


413 Monicas Place, Noordwyk, Midrand, Gauteng, South Africa
Email: info@securityandelectrical.co.za
Phone/WhatsApp: 011 568 8333/072 818 1061
Website: www.securityandelectrical.co.za

At Motsebone Security and Electrical, we strive for excellence in every installation and product we deliver.
Your satisfaction is our top priority — and our refund policy is designed to keep your experience smooth, fair, and transparent.

Scan the code