Sample of All FAQs (Helpie FAQ)

Helpie FAQ

  • what is a boom gate

    Boom gates, also known as boom barriers, are barriers that pivot to block vehicular or pedestrian access through a controlled point. They are commonly used in various settings for security and traffic management purposes. Learn more

  • what is centurion gate motor battery price

    Price for Centurion gate motor can start from a little as R290 for lead acid battery. Gel battery is must better quality can range from R350 to R500 depending on the battery brand

  • Can I use generic parts for Centurion gate motor repairs?

    While generic parts may be cheaper, it’s recommended to use genuine Centurion parts for repairs. Genuine parts ensure compatibility and optimal performance, reducing the risk of further issues.

  • What is the average lifespan of a Centurion gate motor?

    With proper maintenance and regular repairs, a Centurion gate motor can last anywhere from 10 to 15 years or more. However, the lifespan may vary depending on factors such as usage, environmental conditions, and maintenance practices.

  • How often should I lubricate my Centurion gate motor?

    It’s recommended to lubricate the gate motor at least twice a year. However, if your gate is exposed to harsh weather conditions or heavy usage, more frequent lubrication may be necessary.

  • Can I repair my Centurion gate motor myself?

    While some minor issues can be resolved through DIY troubleshooting, more complex repairs are best left to professionals. Attempting complicated repairs without the necessary expertise can lead to further damage or safety hazards.

  • Why centurion gate motor is beeping

    Gate motor beeping is a way your centurion gate motor is trying to alert you of problems. See below for what the beeping means and what possible was to resolve the problem

    Three beeps: the battery is running low

    This means the power supply is not charging the battery. It can either be because the power supply charging circuit is faulty or no power is supplied to the charging unit and the battery is no longer being charged. The motor may continue to run but will warn you of a potential battery-low shutdown by emitting three short beeps every couple of seconds.

    Two beeps: mains failure

    The majority of our gate motors are battery-driven, meaning that the primary source is either a single 12V battery or two batteries connected in series, depending on the particular model. In theory, this means that they can operate sans mains power. However, a main supply is needed in order to keep the battery in a charged state. In the event of a power failure, for example, due to load-shedding or the power supply (charger) being damaged by, say, lightning, your CENTURION gate motor will periodically emit two short beeps until power is restored.

    Four beeps: multiple collisions

    A “collision” in the context of gate automation can take many different forms. It could mean that the gate has picked up an actual obstruction, for example, a rock or piece of wood on the track, or it could point to some problem with the internal drive circuitry. Whatever the cause, four beeps generally mean that something has prevented the gate from completing a full opening or closing cycle, and you should refer to the LCD screen for additional information.

  • why Centurion gate motor does not open or close

    One beep periodically for 30 seconds

    Message: Beams active / safety beams active

    Possible cause

    • Beam interrupted
    • Beam test inadvertently enabled
    • IR beams faulty, misaligned or disconnected
    • Damaged Safe Common input

    Solution

    • Ensure that no people or objects are in the path of the
    beam
    • Ensure that the Safety Open and Safety Close LEDs
    are illuminated – if not, the inputs can be permanently
    bridged to Com – or the controller can be reset to factory
    defaults
    • Disable the Beam Test feature under Menu 6: IR Beams
    • Ensure that the safety beams are in working order and
    correctly wired
    • Replace faulty controller

    Five beeps periodically for 30 seconds 

    Message: Current sensor fault reading too high/low

    Possible cause

    • Poor/intermittent motor wire connection
    • Faulty electric motor
    • Controller hardware problem

    Solutions

    • Ensure that the DOSS is clipped firmly into its carrier and
    that the harness is plugged in on both the DOSS and
    controller side
    • Check for bad connections
    • Replace DOSS harness
    • Replace DOSS unit
    • Replace faulty controller

    Five beeps periodically for 30 seconds

    Message: DOSS FAULT / DOSS FAULT-DISCONNECTED

    Causes

    • DOSS physically disconnected
    • Poor connection on DOSS or controller side
    • Faulty harness
    • Faulty DOSS
    • Faulty controller

    Solution

    • Ensure that the DOSS is clipped firmly into its carrier and
    that the harness is plugged in on both the DOSS and
    controller side
    • Check for bad connections
    • Replace DOSS harness
    • Replace DOSS unit
    • Replace faulty controller

  • why gate motor not charging battery

    There are mainly two reasons why gate motor might not be charging the battery. The first issue might be caused by a faulty gate motor charger supply. You need to test the charger and confirm if there is enough voltage required for charging the battery. Each gate motor and battery are different so you need to know the size of the batteries and how much voltage required to charge. Secondly, check if the power cables to the battery are tight and no dirt. Thirdly, the batteries might be dead. In a case where there is correct voltage from your battery charger, replace the batteries.

  • why gate motor not working after rain

    There are few reasons why your sliding gate might stop working after rain. Firstly, there might be possible that dirty stuck on the gate rails. Inspect your rails for any visible obstructive objects. Secondly, check is there is power to the gate motor. There might be possibility that power tripped and batteries are flat, which if that’s the case also consider replacing the batteries. Power to the gate might trip if water went into power cables which are exposed or not properly insulated. Thirdly, check if the actual gate motor electronic components were not exposed to rain, which might have damaged the circuit or damaged by lightning or power surges.

  • Does loadshedding affect gate motors

    Yes, Loadshedding power outages affect the gate motor battery charge and discharge cycles. if no backup system such as solar or inverter powering the gate motor, it means the gate motor will rely on the battery every time there is loadshedding. This means that the gate motor battery will keep charging and discharging will drastically reduce the battery lifespan. Another way loadshedding can affect gate motors is when electrical cabling is not wired properly and are there is always power spikes or surges when power comes back. this can damage the gate motor power supply.

  • What happens when a gate motor battery dies

    Depending on the brand and type of gate motor you have, some gate motors will continue to work properly except when there is power failure. Some gate motors work well without battery. Some brand of gate motors however needs a battery a battery to operate. These kind of gate motors wont work when the battery is dead, even when there is electric supply to the motor. You need to consult the manual of your gate motor or contact us for assistance

  • Can a gate motor work without a battery

    Some gate motor work only with batteries. This type of gate motors always relies on the battery while using electricity for charging purposes only. There are however some gate motors which work without battery. These type of gate motors use electricity fulltime and only rely on the battery for backup purpose. Check the brand and model of your gate motor and refer to the manual.

  • Can a gate motor be repaired

    Yes, gate motors can often be repaired depending on the type and extent of the damage. Common issues with gate motors include electrical faults, mechanical failures, and wear and tear over time.

    For minor issues, such as electrical or sensor problems, a skilled technician can often diagnose and repair the motor without much difficulty. However, if there’s significant damage to the motor itself, it might be more cost-effective to replace it rather than repair it.

    It’s always a good idea to consult with us so that we can assess the problem and provide the best course of action, whether that’s repair or replacement.

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