Sample of All FAQs (Helpie FAQ)

Helpie FAQ

  • Yes, power surges can damage internal components such as fuses, control boards, and capacitors. Using surge protection can help prevent this.

  • A loud humming noise can indicate a failing magnetron or high-voltage component. It’s best to stop using the microwave and have it checked.

  • A microwave may trip the power due to a faulty capacitor, transformer, or internal short circuit. This should be inspected by a qualified technician.

  • Most professional repair services offer a warranty on parts and labour, depending on the type of repair completed.

  • Signs of a faulty magnetron include the microwave running without heating, unusual noises, or a burning smell.

  • Yes, a blown fuse can completely stop a microwave from turning on. This is often caused by power surges or internal component failure.

  • A typical microwave lasts between 7 to 10 years depending on usage and maintenance. Regular servicing can help extend its lifespan.

  • A typical microwave lasts between 7 to 10 years depending on usage and maintenance. Regular servicing can help extend its lifespan.

  • We repair microwaves that are not heating, sparking, making noise, not turning on, or having door and control panel issues.

  • Yes, we repair most major microwave brands including Defy, Samsung, LG, Hisense, Russell Hobbs, Midea, Smeg, Panasonic, Bennett Read, Swan, Whirlpool, Beko, Bosch, Sharp, Kenwood, and more.

  • In many cases, repairing a microwave is more cost-effective than replacing it, especially for minor faults. We assess your unit and recommend the best option.

  • Most microwave repairs can be completed the same day or within 24–48 hours, depending on the issue and availability of parts.

  • We cover Midrand, Centurion, Sandton, Kyalami, Waterfall, Noordwyk, Country View, Blue Hills, Vorna Valley, and nearby areas. Contact us to confirm service availability in your location.

  • No, microwaves contain high-voltage components that can be dangerous even when unplugged. It is always recommended to use a professional microwave repair technician.

  • If your microwave is running but not heating, it could be due to a faulty magnetron, diode, or capacitor. Our technicians can diagnose and repair the issue quickly.

  • Microwave repair costs in Midrand typically depend on the fault and parts required. We offer affordable diagnostics and provide a quote before any repairs are done, ensuring transparent pricing.

  • Yes, we provide same-day microwave repair services in Midrand and surrounding areas including Centurion, Sandton, Kyalami, and Waterfall. Our technicians aim to respond quickly and fix most issues on-site.

  • Yes, we cover all surrounding areas including:

    • Halfway House
    • Noordwyk
    • Kyalami
    • Waterfall
  • Yes, when done professionally. We ensure secure installation using the correct tools and mounting hardware to protect both your wall and your TV.

  • Most standard TV mounting installations take between 1 to 2 hours, depending on complexity and wall type.

  • We install all TV sizes, from small screens (32 inches) to large TVs (85 inches and above).

  • Yes, we offer neat cable management solutions, including concealed wiring inside walls for a clean and professional finish.

  • Yes, we supply and install high-quality fixed, tilt, and swivel TV wall brackets suitable for all TV sizes.

  • Yes, we professionally install TVs on all wall types including brick, concrete, drywall, and partition walls using the correct anchors and mounting techniques.

  • Yes, we offer same-day and next-day TV mounting services in Midrand and surrounding areas, depending on availability.

  • TV mounting prices in Midrand typically depend on the wall type, TV size, and whether cable management or bracket supply is included. Contact us for a fast, accurate quote.

  • In some cases, yes — depending on availability and the type of service required.

  • If you are in Midrand, Johannesburg, or Pretoria, we provide professional installation services near you.

  • Motsebone Security and Electrical is a trusted provider of Turnstar installations in Midrand and Gauteng.

  • Speed gates and glass barriers offer security with a modern appearance.

  • Full-height turnstiles and vehicle barriers provide maximum security.

  • Boom gates combined with biometric or RFID access control are ideal.

  • Yes, we can integrate access control with surveillance systems for enhanced security.

  • Yes, you can track entries, exits, and employee attendance.

  • Yes, many systems allow remote monitoring and control via software platforms.

  • Turnstar solutions are highly secure and used in high-risk environments like mining and industrial facilities.

  • Yes, they are designed for South African environmental conditions and can handle harsh weather.

  • Yes, we can integrate UPS or inverter backup systems to keep your system operational.

  • Yes, maintenance depends on system size and service frequency.

  • Yes, we provide scalable solutions to suit different budgets.

  • Costs vary depending on the system:

    • Tripod turnstiles: lower cost
    • Full-height turnstiles: higher cost
    • Speed gates and barriers: premium pricing

    Contact us for a detailed quote.

  • We offer fast-response repair services to minimize downtime.

  • We recommend servicing every 6–12 months depending on usage.

  • Yes, we provide preventative maintenance, repairs, and system upgrades.

  • Can you install systems on existing buildings?

  • Yes, we provide full electrical installation including wiring, DB boards, and backup power integration.

  • Most installations take between 1–5 days depending on the size and complexity of the system.

  • Yes, we can integrate LPR (license plate recognition) systems for automated vehicle access.

  • Boom gates control access and traffic flow Vehicle barriers are designed for high-security and anti-ram protection

  • Yes, we install automated boom gates for parking areas, estates, and commercial properties.

  • Yes, they can integrate with fingerprint, facial recognition, RFID cards, and other access control systems.

  • Yes, especially full-height turnstiles and mantrap systems which are designed to prevent unauthorized entry.

  • It depends on your security level and traffic volume:

    • Full-height: high security (factories, mines)
    • Tripod: offices and retail
    • Speed gates: corporate environments
  • We operate in Midrand, Johannesburg, Pretoria, Centurion, Sandton, and across Gauteng.

  • Yes, Motsebone Security and Electrical installs genuine Turnstar systems according to manufacturer standards and best practices.

  • We install the full range of Turnstar solutions including turnstiles, speed gates, boom gates, vehicle barriers, and high-security access control systems for commercial and industrial use.

  • Yes, we provide ongoing maintenance and support packages.

  • Yes, we can upgrade and integrate with existing access control systems.

  • Yes, we install and maintain the full range of Turnstar solutions including turnstiles, boom gates, and vehicle barriers.

  • It is recommended that a Jetman air conditioner be serviced at least once or twice per year. Regular servicing helps maintain cooling performance, improves energy efficiency, and prevents costly breakdowns.

  • Yes. We provide professional Jetman aircon repair services in Midrand. Our technicians can diagnose and repair common air conditioning problems such as poor cooling, gas leaks, electrical faults, compressor issues, and aircon units that do not turn on.

  • The cost of Jetman aircon installation typically ranges from R9000 to R24500, depending on the size of the air conditioner, installation requirements, and electrical setup. Our team can assess your property and recommend the best air conditioning system for your cooling needs.

  • Motsebone Security and Electrical provides Jetman aircon supply, installation, repairs, and maintenance services in Midrand and surrounding Gauteng areas. Our technicians install new air conditioning systems, repair faulty units, perform aircon servicing, and provide professional air conditioner maintenance for homes and businesses.

  • Yes. Motsebone Technologies provides on-site repairs in Midrand, Johannesburg, Pretoria, Centurion, Sandton, Kempton Park, Randburg, and surrounding Gauteng areas.

  • Yes, it can usually be repaired. Common repairs include replacing MOSFETs, capacitors, fans, fuses, relays, and fixing PCB tracks. Replacement is only needed if the main board is severely burnt or beyond economical repair.

  • Most failures come from battery communication faults, AC input problems, damaged PCBs, blown fuses, wiring mistakes, or overheating. Load shedding also increases stress on components.

  • We install and repair solar systems across:
    Midrand, Centurion, Sandton, Pretoria, Fourways, Kempton Park, Edenvale, Johannesburg North, Johannesburg South, and all surrounding Gauteng areas.

  • Yes. We can assist with payment plans, staged installations, or connect you with financial partners for solar financing (subject to approval).

  • A properly configured hybrid inverter isolates your home from the grid during loadshedding, allowing solar panels and batteries to power your home safely.

  • Yes. We provide:

    • Manufacturer warranties (usually 5–10 years for inverters, 10+ years for panels)
    • Installation warranty on workmanship

    Full details are included in every quotation.

  • Solar panels typically last 20–25 years with gradual reduction in efficiency. We only use high-quality panels with strong warranties.

  • Yes. All installations include proper DB board integration, surge protection, isolators, and SANS-compliant wiring. Safety is a top priority in all our solar and inverter projects.

  • Yes. Most systems we install are fully expandable, which allows you to add more batteries, panels, or a larger inverter in the future as your electricity needs grow.

    • Hybrid Solar System: Works with solar + battery + grid. Provides backup during loadshedding.
    • Off-Grid System: Completely independent of the grid, ideal for remote locations or full energy independence.

    We install both depending on your needs.

  • Absolutely. A hybrid or full solar system significantly reduces your reliance on Eskom. Many clients experience 30–80% savings, depending on the system size and usage habits.

  • Solar systems are low-maintenance. We recommend:

    • Cleaning solar panels every 3–6 months
    • Checking battery health annually
    • Ensuring wiring and breakers are secure
      Motsebone Security & Electrical provides full maintenance and servicing.
  • Yes, solar panels still produce power during cloudy or overcast weather, but at reduced efficiency. A properly sized system with batteries ensures stable power even during low-sunlight days.

  • High-quality lithium batteries typically last 8–12 years depending on usage, temperature, and charging cycles. Lithium is recommended because it charges faster, lasts longer, and offers deeper discharge than lead-acid batteries.

  • Yes. A hybrid solar system with batteries will provide continuous power during loadshedding. Your essential appliances—lights, WiFi, fridge, TV, and security systems—will continue running automatically.

  • Most residential solar installations take 1–2 days, while larger commercial systems may take several days. We aim to complete all projects efficiently with minimal disruptions.

  • Yes. We specialise in component-level repairs on MPPT boards, charging circuits, AC charging boards, BMS communication boards and main control boards.

  • Yes. You can courier your inverter to our workshop from anywhere in South Africa. We handle courier repairs every week.

  • Yes. All repairs come with a workmanship guarantee. Parts replacement also have warranty based on the component installed.

  • Pricing depends on the specific fault. We first do a diagnostic assessment then quote before repairing. Repairs are usually much cheaper than buying a new inverter.

  • The main causes are load shedding switching, power surges, incorrect wiring, poor ventilation / overheating, lightning damage and battery compatibility problems.

  • We can do onsite inspections and assessments in selected Johannesburg and Pretoria areas. However most board-level repairs are done in our workshop to ensure proper testing and safety.

  • Average repair turnaround is normally 1–5 working days depending on parts availability and fault type. Priority repairs and emergency fast turnaround can be arranged.

  • Most “dead” inverters are repairable. In most cases the problem is a damaged MOSFET / IGBT / capacitor / transformer or MPPT board fault – these can usually be replaced or repaired without replacing the entire inverter.

  • Yes, we repair most major brands including Growatt, Luxpower, Kodak, Must, Deye, Mecer, Victron, Goodwe, Sunsynk and many others. If your brand is not listed we can still diagnose it.

  • The cost of solar installation in Gauteng depends on your energy usage, property size, and system type.
    As a guide:

    • 1 kVA system (basic home use): from about R14 999
    • 3 kVA system (medium home or office): from R39 999
    • 5–8 kVA systems (larger homes or businesses): from R69 999+

    All prices include professional installation and a Certificate of Compliance (COC). We provide free site assessments anywhere in Gauteng.

  • Yes. We handle DB board upgrades, rewiring, and fault finding to ensure your property’s electrical system is safe, modern, and compliant with regulations.

  • Yes, we serve all major Midrand suburbs and estates, including: Carlswald, Noordwyk, Vorna Valley, Halfway House, Halfway Gardens, Blue Hills, Kyalami, Glen Austin, Country View, Randjesfontein, Beaulieu, Steyn City, Waterfall City, and Summerset.

  • Absolutely. We offer solar installation, inverter setup, and maintenance services in Midrand. Our team can install systems for residential and commercial properties, ensuring backup power during load shedding.

  • Pricing depends on the type of service. We provide transparent quotes upfront with no hidden fees. All quotes include labor, materials, and, where applicable, delivery and installation. Emergency service may have a slightly higher rate due to immediate response.

  • For urgent issues, our electricians aim to respond same day, often within 1–2 hours depending on location and availability. Routine repairs or installations can be scheduled at your convenience.

  • Yes! We provide 24/7 emergency electrical services across all Midrand suburbs, including Carlswald, Noordwyk, Vorna Valley, Blue Hills, Halfway House, and surrounding estates. Our team is ready to respond quickly to power outages, faulty wiring, or tripping DB boards

  • Electrician in Midrand can handle a wide range of services, including DB board upgrades, wiring and rewiring, appliance installation, lighting, solar and inverter systems, and emergency electrical repairs for homes, businesses, and estates.

  • Centurion, ET Nice, DigiDoor, Gemini, Hansa, Dace, DTS, and more.

  • Absolutely. We reprogram remotes and check the receiver unit to restore functionality.

  • In most Midrand areas, yes. Contact us early in the day to book.

  • Yes! We supply and program brand-new remotes for all major brands.

  • Absolutely. We provide intercom maintenance, repairs, and upgrades in Midrand to ensure your system works 24/7, including camera replacement, software updates, and troubleshooting.

  • Installation time depends on the system type and property size. Basic wireless systems can often be installed in 1–2 hours, while video or IP systems for larger homes or offices may take a full day.

  • Yes. Modern intercom systems can be integrated with CCTV, alarms, access control, and smart home automation, allowing seamless security management from a single interface.

  • For wired systems or complex installations, professional electrical expertise is recommended. At Motsebone Security and Electrical, we provide both installation and electrical wiring to ensure your intercom works safely and efficiently.

  • Optimal locations include front and back doors, main gates, garages, and high-traffic areas. Our technicians in Midrand assess your property to recommend the best placement for comprehensive coverage.

  • Yes. Modern IP and GSM intercom systems allow you to view and communicate with visitors from your smartphone, tablet, or computer, giving you full control even when you are away.

  • Common intercom systems include:

    • Video intercoms – HD cameras to see visitors.
    • Wireless intercoms – Easy installation without heavy cabling.
    • IP intercoms – Integrated with internet for remote access.
    • GSM intercoms – Connects directly to your phone for alerts and calls.

  • Costs vary depending on the type of intercom system and the number of units. Basic wireless intercom systems start around R3,500–R5,000, while advanced video or IP intercom systems for homes or offices can range between R7,000 and R15,000. We provide free site assessments and quotes tailored to your property.

  • Absolutely. We provide CCTV maintenance in Midrand, including system health checks, repairs, and upgrades to the latest IP and wireless technology, ensuring your cameras stay reliable 24/7.

  • Yes. CCTV cameras must not invade private spaces like bedrooms or bathrooms, and signage is required in shared or public areas. Recording audio also needs consent. We ensure all CCTV installations in Midrand comply with legal requirements.

  • For clear and reliable footage, we recommend at least 1080p (HD) CCTV cameras. These capture detail such as movement and faces, making them ideal for homes, complexes, and businesses in Midrand.

  • Absolutely – we provide scalable CCTV solutions for shops, offices, and residential estates in Midrand.

  • Yes, we install IP and wireless CCTV systems that allow mobile viewing anywhere.

  • Costs depend on the number of cameras and type of system. Our packages start from R5600 for a 4 Camera System with installation

  • Boom gates, also known as boom barriers, are barriers that pivot to block vehicular or pedestrian access through a controlled point. They are commonly used in various settings for security and traffic management purposes. Learn more

  • Price for Centurion gate motor can start from a little as R290 for lead acid battery. Gel battery is must better quality can range from R350 to R500 depending on the battery brand

  • While generic parts may be cheaper, it’s recommended to use genuine Centurion parts for repairs. Genuine parts ensure compatibility and optimal performance, reducing the risk of further issues.

  • With proper maintenance and regular repairs, a Centurion gate motor can last anywhere from 10 to 15 years or more. However, the lifespan may vary depending on factors such as usage, environmental conditions, and maintenance practices.

  • It’s recommended to lubricate the gate motor at least twice a year. However, if your gate is exposed to harsh weather conditions or heavy usage, more frequent lubrication may be necessary.

  • While some minor issues can be resolved through DIY troubleshooting, more complex repairs are best left to professionals. Attempting complicated repairs without the necessary expertise can lead to further damage or safety hazards.

  • Gate motor beeping is a way your centurion gate motor is trying to alert you of problems. See below for what the beeping means and what possible was to resolve the problem

    Three beeps: the battery is running low

    This means the power supply is not charging the battery. It can either be because the power supply charging circuit is faulty or no power is supplied to the charging unit and the battery is no longer being charged. The motor may continue to run but will warn you of a potential battery-low shutdown by emitting three short beeps every couple of seconds.

    Two beeps: mains failure

    The majority of our gate motors are battery-driven, meaning that the primary source is either a single 12V battery or two batteries connected in series, depending on the particular model. In theory, this means that they can operate sans mains power. However, a main supply is needed in order to keep the battery in a charged state. In the event of a power failure, for example, due to load-shedding or the power supply (charger) being damaged by, say, lightning, your CENTURION gate motor will periodically emit two short beeps until power is restored.

    Four beeps: multiple collisions

    A “collision” in the context of gate automation can take many different forms. It could mean that the gate has picked up an actual obstruction, for example, a rock or piece of wood on the track, or it could point to some problem with the internal drive circuitry. Whatever the cause, four beeps generally mean that something has prevented the gate from completing a full opening or closing cycle, and you should refer to the LCD screen for additional information.

  • One beep periodically for 30 seconds

    Message: Beams active / safety beams active

    Possible cause

    • Beam interrupted
    • Beam test inadvertently enabled
    • IR beams faulty, misaligned or disconnected
    • Damaged Safe Common input

    Solution

    • Ensure that no people or objects are in the path of the
    beam
    • Ensure that the Safety Open and Safety Close LEDs
    are illuminated – if not, the inputs can be permanently
    bridged to Com – or the controller can be reset to factory
    defaults
    • Disable the Beam Test feature under Menu 6: IR Beams
    • Ensure that the safety beams are in working order and
    correctly wired
    • Replace faulty controller

    Five beeps periodically for 30 seconds 

    Message: Current sensor fault reading too high/low

    Possible cause

    • Poor/intermittent motor wire connection
    • Faulty electric motor
    • Controller hardware problem

    Solutions

    • Ensure that the DOSS is clipped firmly into its carrier and
    that the harness is plugged in on both the DOSS and
    controller side
    • Check for bad connections
    • Replace DOSS harness
    • Replace DOSS unit
    • Replace faulty controller

    Five beeps periodically for 30 seconds

    Message: DOSS FAULT / DOSS FAULT-DISCONNECTED

    Causes

    • DOSS physically disconnected
    • Poor connection on DOSS or controller side
    • Faulty harness
    • Faulty DOSS
    • Faulty controller

    Solution

    • Ensure that the DOSS is clipped firmly into its carrier and
    that the harness is plugged in on both the DOSS and
    controller side
    • Check for bad connections
    • Replace DOSS harness
    • Replace DOSS unit
    • Replace faulty controller

  • There are mainly two reasons why gate motor might not be charging the battery. The first issue might be caused by a faulty gate motor charger supply. You need to test the charger and confirm if there is enough voltage required for charging the battery. Each gate motor and battery are different so you need to know the size of the batteries and how much voltage required to charge. Secondly, check if the power cables to the battery are tight and no dirt. Thirdly, the batteries might be dead. In a case where there is correct voltage from your battery charger, replace the batteries.

  • There are few reasons why your sliding gate might stop working after rain. Firstly, there might be possible that dirty stuck on the gate rails. Inspect your rails for any visible obstructive objects. Secondly, check is there is power to the gate motor. There might be possibility that power tripped and batteries are flat, which if that’s the case also consider replacing the batteries. Power to the gate might trip if water went into power cables which are exposed or not properly insulated. Thirdly, check if the actual gate motor electronic components were not exposed to rain, which might have damaged the circuit or damaged by lightning or power surges.

  • Yes, Loadshedding power outages affect the gate motor battery charge and discharge cycles. if no backup system such as solar or inverter powering the gate motor, it means the gate motor will rely on the battery every time there is loadshedding. This means that the gate motor battery will keep charging and discharging will drastically reduce the battery lifespan. Another way loadshedding can affect gate motors is when electrical cabling is not wired properly and are there is always power spikes or surges when power comes back. this can damage the gate motor power supply.

  • Depending on the brand and type of gate motor you have, some gate motors will continue to work properly except when there is power failure. Some gate motors work well without battery. Some brand of gate motors however needs a battery a battery to operate. These kind of gate motors wont work when the battery is dead, even when there is electric supply to the motor. You need to consult the manual of your gate motor or contact us for assistance

  • Some gate motor work only with batteries. This type of gate motors always relies on the battery while using electricity for charging purposes only. There are however some gate motors which work without battery. These type of gate motors use electricity fulltime and only rely on the battery for backup purpose. Check the brand and model of your gate motor and refer to the manual.

  • Yes, gate motors can often be repaired depending on the type and extent of the damage. Common issues with gate motors include electrical faults, mechanical failures, and wear and tear over time.

    For minor issues, such as electrical or sensor problems, a skilled technician can often diagnose and repair the motor without much difficulty. However, if there’s significant damage to the motor itself, it might be more cost-effective to replace it rather than repair it.

    It’s always a good idea to consult with us so that we can assess the problem and provide the best course of action, whether that’s repair or replacement.

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